Dev-Tracker

I've got a bit of an update on this to share. We've been investigating this and have identified a potential issue that's contributing to the stalls, so we're beginning to work on that. I know it's not an immediate fix, but I want to keep giving you all updates whenever I can as the team continues working on this!...

Hey all, I popped this over to the bug forum because... well, it's a bug. 😄 This turned out to be a pretty quick fix and will be included in the December 10 game update next Tuesday....

@Zera.9435, thanks for taking a few minutes to take note of this! I passed this post on to our Narrative Lead for Janthir Wilds to make sure that they saw it--it made their day! I'm so glad you caught that little detail and enjoyed it!...

I am mad that this has become an earworm for me. Thanks a LOT. 😄 But also: I'm sharing this thread with the team as well!...

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Bug Fixes: Fixed an issue that caused the mail for the Evon Gnashblade Birthday event to be sent out repeatedly....

Also, we are aware of the issue currently happening in-game where players are receiving a mass amount of mail regarding this event. There is a hotfix coming out soon to fix this!...

Head to Lion’s Arch and celebrate Evon Gnashblade’s birthday in style! The vaults are opening and from November 25 – December 2 players can trade in items for special rewards. Black Lion Chest Keys are also 30% OFF! Read more here: https://www.guildwars2.com//news/celebrate-evon-gnashblades-birthday-with-great-savings-and-improvements-to-the-vaults/...

Bug Fixes: Fixed a bug in which the new episode announcement would appear repeatedly. Fixed an issue in which the Lava effect would not be removed when leaving lava areas in Convergence: Mount Balrior. Lowered the health of the Mists Sentry Turret and added a supply cost of 10. Fixed an issue in which some of Convergence Decima's attack indicators would be culled, regardless of settings. Fixed an issue in which Sentry Turrets would disappear when the player w...

Bug Fixes: Moved Greer's respawn trigger area in the raid instance to work properly with the player respawn spot. Fixed a bug in which some items in the Wizard's Vault required Secrets of the Obscure™ to purchase instead of Janthir Wilds™. Changed part of the logic around the Greer event to prevent exploits....

I've got an update for you all on this! You may have seen the announcement this morning that power has been restored to the studio and we are working on getting things back up and running. Because of this we were able to get a couple of fixes completed and ready to go for today. There will be a hotfix later this afternoon that includes a fix for Greer's respawn bug. Hang in there just a few more hours and that one will be settled....

Friday November 22 update: Power has been restored at the ArenaNet studio, and we are in the process of getting all affected systems back up and running. We're not yet fully back to normal operations, but things are progressing quickly!...

Hi all, this got missed with everything going on in the aftermath of the storm, but I've passed it on so people can look into it....

Hey everyone, a quick update: As we mentioned on the livestream, we had planned to update WvW Victory Points tomorrow, November 22. Because of the ongoing power outage in Washington state, we will not be able to make that change as planned. After power is restored we'll re-evaluate and update you on timing as we are able....

We've been looking into that Greer bug and we're working on a fix! The ongoing power outage is really hindering things but we're going to get it to you as soon as we can....

Hey all, I want to share a small preview of our plans for this encounter. We've been keeping an eye on your feedback as you play, and planning some updates based on what you've had to say. We've made an adjustment to Decima's health pool that is already live, and will be including some more adjustments in our next planned game update in a few weeks. The goals of the upcoming changes are to make things a bit less punishing if you don't have a full group of 10 players...

The GW2 wiki has a list of links that might be what you're looking for. Short story - Guild Wars 2 Wiki (GW2W) Re: LWS1 & 2, you should already have access to LWS1 as it's free with the base game and I believe it unlocks once you beat the core Personal Story. If you don't have the gems (or the gold to convert to gems) to purchase LWS2 you can party with someone who has it and you can play for the story....

Update Thursday, November 21: The extensive impact of Tuesday's storm means that the power outages in the area are lasting longer than we anticipated. Because of this development, we have chosen to void all transactions still in review and return the funds to those of you who were waiting for a purchase to be processed. This will not impact your account status and you can make your purchase again as soon as you like. If you encounter issues, please reach out to our Customer Support tea...

I'm sorry about this--we are aware and looking into it!...

Update Thursday, November 21: The ArenaNet studio and many of our employees are still without power. We have resumed work today as much as we're able within the current situation, but until utilities are restored at the studio and we regain access to the building's Internet infrastructure, some of our services will continue to be impacted. We all appreciate the support and understanding you've expressed over the past few days as we navigate this--thank you all for your ...

Due to this weather event and subsequent power outage, some of our support services have been impacted. If your purchase indicated that your transaction is in review, the processing of those transactions will be delayed. As soon as power is restored, our team will process those transactions. Thank you for your patience and understanding....

Due to yesterday's weather event on the west coast, the ArenaNet studio and most of our employees are without power right now. We have made the decision to suspend work for the rest of today, November 20, to allow our staff to prioritize their safety and wellbeing. Thank you for understanding. We hope to resume normal operations soon, and will update you if the situation changes....

For those of you who have already purchased some of these items and had questions about refunds, please reach out to our Customer Support team. Please be patient, as replies may take longer than normal. Due to yesterday's weather event on the west coast, the ArenaNet studios and many employees are without power right now....

Working As Intended. 😄 We were able to get it stopped without running a full build--we've just disabled that popup entirely while we address the underlying issue. It's a way to let the team fix the problem permanently without making you all deal with the issue any longer than necessary....

Whew! Happy to hear that, thank you for the quick response....